About Reference On Call
Telephone and Web-based Services
Reference on Call Northeast Massachusetts is a service designed to assist
library users by telephone and e-mail at hours when their local public library is not open.
This service is provided at no charge to residents in the 54 towns served by NMRLS, the
Northeast Massachusetts Regional Library System.
The services are provided by libraries in the region under agreement
with NMRLS. We invite you to use our toll-free number 866-REF-ON-CALL (866-733-6625) or via our
web form to contact us.
Professional reference librarians will respond promptly with information and/or referal.
We do not require personal information about our clients, however, we
do require all clients to provide their telephone number so we can track
service use by community. Due to our limited budget, we reserve the
right to deny telepone and e-mail based services when inquiries are made
from outside our service area.
Services provided by Lawrence
Law Library, Memorial Hall Library
and Reading Public
Reference on Call is designed only to
supplement local library services. We encourage you to visit and support your
This project also provides for extended hours of walk-in library service.
This service is available to all Massachusetts residents at the following
For further information about Northeast Regional Reference Services, please visit http://www.nmrls.org
or contact our office at [email protected]